General Terms and Conditions is a Tradename by KiteMana B.V.,
Taanderstraat 13, 2222 BG Katwijk, The Netherlands.
Chamber of commerce 62777777, VAT nr. NL854953097B01
Mystic is a registrated trademark of MBrands B.V

ART. 1 Offer / agreements reserves the right to change prices, especially when under (legal) regulations.

ART. 2 Orders / communication

For misunderstanding, delays or improper transmission of orders and messages resulting from the use of Internet or any other means of communication with is not liable, unless it is a case of intent or gross negligence of

ART. 3 Delivery

Orders with Mysticapparel for The Netherlands, Belgium and Germany are FREE from € 79,--.

SAME DAY SHIPPING for orders before 17.00 uur.

Immediately after we have offered your parcel to the courier you will receive via email a track and trace number that you can track your order online.

For a total overview of our delivery time and cost see table below:

Country Delivery time Order < €79,90 Order > €79,90
The Netherlands, Germany, Belgium 24 hours € 2,95 Free
Luxembourgh, France, United Kingdom, Italie, Denmark 1-2 days € 14,90 € 9,90
Spain, Portugal, Ierland, Poland, Sweden, Finland, Austria 2-3 days € 19,90 € 14,90
Other countries On request On request On request

If an order must take place in multiple deliveries are the additional costs for

ART. 4 Payment

For online payments works with the secure online platform multisafepay, orders through the website can be paid in the following ways:

  • IDeal (The Netherlands)
  • Mistercash (Belgium)
  • Banktransfer (prepayment)
  • Visa*
  • Mastercard*
  • Paypal
*If that payment by credit card is chosen then the terms and conditions of the credit card company shall apply. is not a party in the relationship between you and the credit card company.

ART. 5 Force majeure

In case of force majeure is unable to honor the agreement completely or, is not liable for any damage. Force majeure is defined as any failure which can be attributed to because it is not due to her fault and not under the law, legal act or generally accepted for its account.

ART. 6 Retention

The ownership of products is transferred only if the buyer has paid all amounts due under any agreement with The risk in respect of the products will transfer to the buyer at the time of delivery. The timing of the legal provision applies when the goods are received by the customer. The buyer is obliged to cooperate, at his own expense, to the reversal grant purchased and delivered products, if he in any way with respect to will be in default.

ART. 7 Complaints and liability

The buyer is obliged to examine the goods immediately after delivery. Complaints must be subject to forfeiture of all rights within 14 (fourteen) working days after the date of delivery of the products to be submitted to, including specification of the nature of the complaints regarding the delivered products.

ART. 8 Returns

Once you have received the ordered product(s), you have the option to cancel or return the products without giving a reason within 14 days of receipt. The product must be unused and / or unopened. Sender of the returned goods are responsible for all costs and bear the risk of returning. Returns that are not sufficient postage will not be accepted by For returns use a complete filled in return document. We are not responsible for the incorrect filling in address details (name, address) for orders that cannot be delivered to the right address. reserves the right to refuse returned products or to only credit a portion of the amount paid when the product is damaged by you. If a product is returned that has been damaged in the opinion of, which is an act or omission by you due or otherwise at your risk, you will be informed by in writing (via letter or e-mail).
After receiving the returned goods to, we will reply by email within 7 days.

ART. 9 Privacy statement

The data provided by the buyer will be included in the customer base. This file also contains the information necessary for the settlement of orders, including ordering, delivery and payment information. The client base is used for the execution and settlement of orders and for marketing purposes. See our privacy statement.

ART. 10 Intellectual and industrial property

Buyer should fully and unconditionally respect all intellectual and industrial property rights attached to the products supplied by

ART. 11 Miscellaneous

All rights, obligations, offers, orders and agreements to which these conditions apply, including these general terms and conditions, only Dutch law.

Disputes between parties will be submitted to the competent court in the Netherlands. and for marketing purposes. See our privacy statement.